Customer Support
Customer Support is our top priority at McM. Our customer support department is also one of our greatest assets. The majority of McM's staff has come directly from the banking industry. We are bankers supporting bankers.
According to our customer base, McM's support rates #1 in the industry. Whether you have application issues, product issues, hardware issues, or just banking questions, the McM support staff is trained and directed to return phone calls within 20 minutes.
As an NCR and Techniflex partner, McM's staff evaluates all hardware problems and dispatches a service technician through an on-line system as needed. This service means that one call to one vendor provides assurance that the service call is tracked and completed.
To make sure that we maintain our expected level of service, McM provides a complete customer list with contact names and phone numbers for all prospective customer banks. We urge them to call each and every customer!